Position Purpose:
• Execute daily order processing and swatch fulfillment operations.
• Provide daily operational support to the sales team.
• Support Operations Manager with managing inventory, production, order fulfillment systems, studio organization, and special projects.
RESPONSIBILITIES:
Order Fulfillment:
• Ensure all orders are accurately entered, submitted to the appropriate vendor, and tracked until all items are received by the customer.
• Create purchase orders for all products, as needed, and submit to the appropriate vendor.
• Ensure shipment details such as addresses, requested shipping speeds, sidemarks, and any other important details are accurate.
• Coordinate custom orders with vendors.
• Fulfill orders from the studio for items such as swatches, books, and press gifts.
• Support Operations Manager with inventory management as needed.
• Coordinate with production vendors and monitor open purchase orders for delays or other updates.
• Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.).
• Liaise with our warehouse coordinator(s) and vendors to ensure accurate and efficient order fulfillment and maintain strong relationships.
Sales Team and Showroom Support:
• Communicate order fulfillment details, production lead time updates, and other information the sales team may need to relay to customers.
• Keep track of all orders not immediately fulfilled and keep relevant parties up to date on any production and/or shipping delays.
• • Troubleshoot customer service issues when they arise and provide solutions for the sales team and customers.
• Coordinate with Sales Managers to ensure that travel sales assets are up to date.
General Operational Support:
• Respond to general email inquiries and forward emails to appropriate departments and answer the phone when onsite.
• Support the Operations Manager with office maintenance and organization.
• Keep files organized and up to date
QUALIFICATIONS:
• Bachelor’s Degree.
• Strong attention to detail and organizational skills.
• Empathy and an ability to understand the needs of customers, vendors, and team members.
• Data entry experience.
• Customer service experience – preferred.
• Familiarity with Unleashed, ShipStation, Shopify, or monday.com – preferred.
This job is for you if:
• You take pride in paying exceptional attention to detail in your work.
• You enjoy reconciling documents against each other to identify differences.
• You get satisfaction from double checking details and ensuring all instructions, requirements, or requests are executed correctly.
• You like having a physical component to your work, packing and shipping specifically.
• You are excited by the opportunity to delight customers when they unbox samples sent by you.
• You love organizing, trying new systems, and streamlining processes.
• You are computer savvy and navigate software programs with ease.
• You view devising better systems or solving a customer service problem as creative work.
• You’re looking for a job you can grow with.
• You appreciate home decor.
This job is not for you if:
• You want to be a designer.
BENEFITS:
• Employer subsidized Health, Vision, and Dental Insurances
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k)
TO APPLY:
Email the following to hiring@rebeccaatwood.com and include your name and “Operations Assistant” in the subject line:
• Resume
• Cover letter including which one of our values resonates with you the most and how you see it applying to the role.
• Two professional references.
• Salary Requirement.
REBECCA ATWOOD DESIGNS
We inspire through design. By creating patterns and palettes that activate and reflect people’s interior worlds, we invite them to experience the deep pleasure of finding expression in their environment.
