Reporting to the Head of Trades Sales, this role is based in San Francisco, CA and is responsible for managing and mentoring a team of 5 Account Managers across the West Coast region. The Sales Manager will drive trade sales growth, provide leadership and development to the team, and ensure alignment with company strategies and values. In addition, this role oversees the Northwest Territory (WA, OR, HI), driving sales growth, strengthening client relationships within the interior design and architecture community, and contributing to the ongoing development of the territory. This is a full-time salary exempt role.
Key Responsibilities:
Team Leadership & Management
Provide direct management and guidance to 5 Account Managers based in Orange County, Los Angeles, and San Francisco, ensuring they meet or exceed sales targets while upholding company values.
Support, coach, and mentor team members, fostering a culture of accountability, collaboration, and continuous growth.
Recruit, onboard, and train new Account Managers as required.
Provide weekly and monthly reporting on team performance, sales activities, & pipeline status to Head of Trade.
Recruit, onboard, and train new Account Managers as needed.
Partner with the Head of Trade on forward planning, territory strategies, & goal setting.
Travel bi-annually to visit each Account Manager as approved and budgeted.
Territory Oversight – Northwest (WA, OR, HI)
Drive sales growth and customer satisfaction by proactively seeking new business opportunities while nurturing existing client relationships.
Develop a deep understanding of the Northwest territory, actively contributing to its growth and development.
Present products and build strong relationships with prospects and clients through regular interactions.
Demonstrate expert product knowledge to recommend solutions for a wide range of applications.
Manage client portfolio: fulfill orders, monitor delivery, and address inquiries.
Strong leadership and coaching skills to drive team success and territory growth.
Analytical mindset with the ability to develop sales strategies in line with company objectives.
Deep understanding of the Northwest design market and key client landscape.
Results-oriented with a high level of personal initiative and accountability.
Excellent communication and interpersonal skills; able to build rapport and trust with clients and team members.
Organized, driven, and goal-oriented with the ability to prioritize in a fast-paced environment.
Passionate about design with strong presentation and networking skills.
Comfortable working independently and as part of a collaborative team.
Ability to travel frequently within the Northwest territory and periodically outside the region.
Desired Skills:
10+ years of sales and account management experience, with at least 3 years in a leadership role.
Experience in the interior design, architecture, or luxury furnishings industry preferred.
Proven success in managing sales teams and exceeding revenue targets.
Proficiency with Apple/Mac tools, CRM systems, and Office 365 Suite.
Strong understanding of the Northwest and West Coast design communities.
Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Hand-made by artisans in India and Nepal using natural materials, our rugs are designed to last.
As a certified B Corp, we uphold the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, and we have supported global philanthropic initiatives since 2014, beginning with the KVM school in India. Our efforts now extend to seven organizations in India, Nepal, Australia, and the US.
How We Work
At Armadillo, integrity guides our work, and we’re committed to fostering a collaborative, inclusive workplace. We value teamwork and celebrate individual strengths. We are committed to each other, our work and the wider community, and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.
People & Culture
Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:
Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
Financial Well-Being – 401(k) match and Flexible Savings Account.
Professional Growth – Annual career development fund to support your learning and advancement.
Work-Life Balance – Additional leave days for community volunteering.
Wellness Support – A dedicated health & well-being allowance.
Exclusive Perks – Generous staff discounts.
Added Convenience – Annual car allowance.
Employee Assistance Program – Confidential support for personal and professional challenges.
